Customer Support — Justin W John

Customer Support

P L E A S E  R E A D the following terms of service carefully before using this website. This is a legally enforceable contract that affects your legal rights, including with respect to how claims and disputes are resolved. 

Justin W John

✔︎ SATISFACTION GUARANTEE

We want you to be 100% satisfied with your purchase! 

Customer Support

Click the down arrows on the right for more info.

We want you to be completely satisfied with your purchase as well as your experience with our service and products. If for some reason there is an issue with your order (because humans had a hand in this after all) or maybe it just isn’t what you were expecting, then please contact us immediately at orders@justinwjohn.com and give us a detailed description of the issue you are experiencing along with your order information.

We review each order on a case by case basis. Only under extenuating circumstances, at our discretion, will any refunds be issued. Custom items can only  be exchanged or a store credit is issued. This includes accepting cancellations once item is fabricated, there is a short time frame of cancellation before manufacturing begins. Separate terms apply for original art and commission based sales.

Contact us within 14 days of purchase if you need consideration for return. If 14 days have gone by since your purchase, unfortunately, we won’t be able to offer you a refund or exchange. We understand that sometimes items don’t make it to their destinations due to shippers fault. We will replace items that upon receipt arrive defective or damaged. 

SIDE-NOTE: We want to mention that if you would please keep in mind, most our products are either one-of-a-kind or made-to-order and can not be returned to our manufacturer. If you have any inclination before purchasing, don’t hesitate to reach out to us with any questions or concerns. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 to 5 business days.


LATE OR MISSING FUNDS (if applicable)

If a refund is granted, please allow for processing time of funds as determined by the issuing bank. We have no control over that timeframe. If you haven’t received a refund yet after 7 business days, please attempt to contact your bank or your credit card company first. The issuing bank will most likely have a more accurate answer for you. It may take some time before your refund is officially posted. 

If a discount or coupon has been applied to your order, you will only be refunded the amount after the refund is applied, NOT the original total. You will receive what you actually paid in those circumstances. 

The discount or coupon becomes void upon return or exchange and can not be transferred to a new or previous order. Coupons codes must be applied to your order at the time of check out, coupons can not be applied to previous transactions, orders, or redeemed for cash or store credit. Coupons have NO CASH VALUE. They should be considered and treated as a special consideration we extend to you the customer for being a valued guest. We will use these types of benefits sparingly as we already try to make sure we are giving you the customer the best value possible, without penalizing ourselves in the process. We hope you understand and respect how we have come to our pricing and value standards.

PAYPAL

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

PayPal transactions subject to their terms and policies. Please see the PayPal Privacy Policy for more details.

PayPal, PayPal Credit, MasterCard, Visa, Discover, AMEX

Sales Tax is charged to orders shipped within the state of Idaho. The applicable tax rate for orders within the state of Idaho is 6%. Shipping cost is also taxed. Sales tax is not charged to orders shipped to states outside of Idaho.

DELIVERY TIMEFRAME

Generally, it will take approxiamtely 5 to 7 business days. Your location and item ordered factor into the time frame heavily. Express options are available.

TRACKING + INSURANCE

We will email you tracking information on your order as soon as it becomes available. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.

RETURNS + EXCHANGES

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping can be deducted from your refund. Or you have the choice to send with your preferred carrier. Depending on where you live, the time it may take for your exchanged product to reach you may vary. See contact section below for address.

FREE SHIPPING

Separate terms apply for FREE SHIPPING coupons and transactions. Those terms will be posted when that option is available.

EMAIL

For more information about our privacy practices, or questions about orders, collaborations, specific paintings or commissions, etc. Please email me at the following:

Questions: art@justinwjohn.com
Orders: orders@justinwjohn.com
Concerns: justin@justinwjohn.com

MAILING ADDRESS

For correspondence via snail mail, fan mail, or the boys in blue or brown:

Justin W John | JWJ-WPU
928 W Main Street #311
Boise, ID 83702
United States

For policy concerns, please label: Re: Privacy Compliance Officer
For RMAs, please label: RMA #000XXX

Of these Policies and Terms: April 18, 2019.

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